We are searching for an Operations Account Manager to join our client’s team in Brampton, ON.
This is a direct hire position – you will be hired on directly by our client.
Salary: Up to $70,000/year
Schedule: Day shifts, 8:30am-4:30pm or 9:00am-5:00pm, Monday-Friday
Responsibilities:
– Verify customer service requirements, communicate any modifications to sales team
– Respond to customer inquiries and resolve conflicts
– Create customer presentations and conduct weekly/monthly/quarterly/annual business reviews (in person and virtual)
– Develop account SOPs and cross-train colleagues
– Negotiate rates/terms with carriers and customers and assist with pricing business
– Coordinate flow of inbound/outbound freight
– Communicate with carriers to monitor freight movement and monitor unresponsive carriers
– Understand industry market conditions and update Operations/Sales teams on issues and trends
– Service and build book business for Air and Sea, build a center of excellence for any transportation needs originating from Air and Sea business
– Other duties as required
Qualifications:
– College Diploma or University Degree in Business, Logistics, or International Trade preferred
– Previous experience in the Transportation/Logistics/Distribution industry (minimum 4-5 years)
– Previous experience in Account Management (minimum 2 years)
– Previous experience negotiating freight rates
– Knowledge of Transportation Management Software (i.e. Load Link, PC Miler, Cargowise, TruckMate, etc) is an asset
– CIFFA Certificate is an asset
– Experience with Microsoft Office Suite
– Intermediate Excel skillset – experience with PivotTables, VLOOKUP/XLOOKUP, formulas, charts, data analysis
– Experience with creating PowerPoint presentations (related to operations, metrics, and business reviews)
– Experience with Power B.I.
– Excellent communication skills (written and verbal)
– Excellent customer service skills
– Strong problem-solving/analytical skills
– Excellent organizational and time-management skills
– Strong ability to multi-task
– Able to work effectively as a team
– Able to work full-time in Brampton, ON
Apply now!
This position is for a new vacancy with our client. By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application.
#HP