We are looking for an experienced Customer Service Supervisor to lead the Customer Service team at a Transportation company in Etobicoke, ON.
This is a maternity leave coverage position.
Pay: $24.00/hour
Shift: 8:00am-5:00pm Monday-Friday
Responsibilities:
– Provide direct supervision/coaching to the customer service team to ensure all customer inquiries are processed in a timely manner and team is adhering to SOPs, while monitoring team’s service level agreements, responsiveness, and accuracy
– Performance management including conducting check ins, performance reviews, team meetings, developing training plans, and supporting employee growth
– Manage scheduling/workload distribution
– Oversee escalations from CSRs
– Work with warehouse staff to confirm order status, special instructions, and exceptions
– Other duties as required
Qualifications:
– Minimum 5 years of previous experience in a Customer Service role, preferably within the Transportation/Logistics industry
– Minimum 2 years of experience in a warehouse/logistics leadership role
– Exceptional leadership skills
– Excellent communication skills (written and verbal)
– Experience with SAP
– Experience with CRM tools
– Strong Microsoft Office experience
– Excellent problem solving and decision-making skills
– Strong data analysis skills
– Excellent ability to work effectively in a fast-paced environment
– Available occasional extended hours or weekends if needed
Apply now!
This position is for an existing vacancy with our client. By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application.
#ADM