We are looking for an experienced Customer Care Logistics Representative to join our client’s team in Markham, ON, acting as a liaison between clients, brokers, and customers to ensure satisfaction.
This is a hybrid role – you will work out of the Markham office on Tuesdays and Wednesdays and work from home the other 3 days per week.
This is a direct hire position – you will be hired on directly by our client.
Salary: $45,000-50,000/year
Responsibilities:
– Create, process, confirm, and trace customer orders
– Consult on issues related to inventory availability and report shortages and advise back in stock plans with customers
– Manage customer inquiries submitted through inbox, maintain documentation of customer requirements, and update customer portals
– Plan and optimize freight loads
– Provide recommendations/solutions to improve overall service
– Assist visitors to the office
– Other duties as required
Qualifications:
– College Diploma or Certificate program in relevant field
– Experience in Customer Service/Order Desk (2-3 years minimum)
– Experience with Microsoft Office (Word, Excel, etc)
– Experience/knowledge of freight/supply chain concepts is a strong asset
– Experience in food industry is a strong asset
– Excellent communication skills (written and verbal)
– Strong problem-solving skills
– High attention to detail
– Strong organizational skills
– Strong multitasking ability
– Able to work efficiently independently or as part of a team
Apply now!
This position is for a new vacancy with our client. By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application.
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